Job Category: Experienced
Job Type: Full Time
Required:
- Bachelor’s Degree or equivalent
- Knowledge of relevant computer applications
- Knowledge of certain field-related topics
- Fresh with excellent communication Skills
- 2 years experience in the BPO industry or a reputed call center. or
- Medical billing, Pharmacy courses, or any related courses to the field are a plus point.
- Fluent in the required language i.e. English
- Knowledge of calling principles and practices
- Knowledge of call center telephony and technology
- Experience in a call center or customer service environment
Behavioral Competencies:
• Ability to sustain interpersonal and professional relationships with internal colleagues.
• Basic understanding of a team’s strategy and how tasks contribute to the greater good.
• Consistently works within internal processes and procedures.
• Engagement in corporate initiatives, as requested.
Key Competencies:
- Excellent Communication skills
- Judgment abilities
- Problem analysis and problem-solving
- Solid time management skills
- Active Listener
- Disciplined
- Proactive approach
Shift Timings: 6:00 PM to 3:00 AM
Location: Paragon City, Burki Road, Lahore.